Overview
Thank you for shopping at sportivate.co.nz . If you are not completely satisfied with your purchase, we invite you to review our policy. The following terms apply to all products purchased through our website.
Interpretations and Definitions
Interpretation
Words with initial capital letters are defined under the following conditions. These definitions apply whether the terms are used in the singular or plural.
Definitions
For the purposes of this Policy:
- Goods: The items offered for sale on the Service.
- Orders: A request by you to purchase Goods from Us.
- Service: The Website and associated services provided by Us.
- Website: sportivate.co.nz
- You: The individual or legal entity accessing or using the Service.
Delivery Policy
We aim to dispatch all items within 2-3 business days. Once your order is shipped, we will send you tracking details via email (or via text if requested). For orders with special instructions, shipping will be delayed to 5-7 days.
Orders will be dispatched after payment transactions are confirmed, typically on the next business day.
Cancellation Policy
You can cancel your order before it is dispatched. In such cases, we will process your refund on the next business day. If the order has already been dispatched, you must receive the product and return it to our physical store. A refund will be issued once we receive the returned item.
For goods that require a service request, cancellations are possible, but service charges are non-refundable.
To initiate a cancellation request, please contact us via email or phone, and we will assist you promptly.
General Return Policy
We want you to be happy with your purchase. If you are not satisfied, you can return the product for a refund, or exchange, subject to the terms below:
Eligibility for Return:
The following conditions apply: Items must be unused and in original packaging.
Return Shipping Instructions: All returns must be shipped to our physical store with a signature required upon delivery.
Exchange Policy
You may exchange a product for a different size or color variant (subject to availability) within 14 days of purchase. Exchanges requested after 14 days will not be processed.
Eligibility Criteria for Exchange:
- Product must be in original packaging.
- Product must be unused and undamaged.
- Product must have original tags (if applicable).
- You must provide a receipt or proof of purchase.
- You will need to ship back the product for inspection and exchange processing. Exchanges will be processed once the returned item is inspected and confirmed to meet the policy requirements.
Refund Policy
To be eligible for a refund, the product must be returned within 14 days of purchase. If the product is damaged or the return request is made after 14 days, a refund will not be granted.
Eligibility Criteria for Refund:
- Product must be in original packaging.
- Product must be unused and undamaged.
- Product must have original tags (if applicable).
- You must provide a receipt or proof of purchase.
- Certain products may be returnable but are not refundable, as noted in our specific product guidelines.
How to Initiate a Return, Refund, or Exchange
If you would like to return a product, request a refund, or exchange an item, or if you need further clarification, please contact us using the following methods:
Email: [email protected]
Phone: +64 20 4161 6013
You will be updated on your return status via email and phone, provided that contact information was provided at the time of your request.