At Sportivate Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make purchases, or use our services. By using our website or services, you agree to the terms outlined in this policy.
1.Information We Collect
We collect information from you when you visit our website, place an order, or interact with our services. This includes the following types of information:
- Personal Information:Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Credit/debit card details, bank account details, or other payment method information (processed securely by third-party payment processors).
- Account Information: If you create an account, we collect your username and password details.
- Non-Personal Information:
- Device Information: IP address, browser type, operating system, device type, and other technical information.
- Usage Data: Information on how you use our website, including pages visited, links clicked, and search queries.
- Cookies: We use cookies and similar technologies to enhance your experience and analyze how our website is used.
2.How We Use Your Information
We use the information we collect to provide you with a better shopping experience and improve our services. Specifically, we may use your information for the following purposes:
- Processing Orders: To process and fulfill your orders, manage payments, and deliver products to you.
- Customer Support: To respond to your queries, provide assistance, and resolve issues.
- Marketing Communications: With your consent (if required), we may send you newsletters, promotions, and offers related to our products and services.
- Improving Our Website: To analyze usage patterns and enhance the user experience on our website.
- Security: To detect, prevent, and address fraud or other illegal activities.
3.Sharing Your Information
We will never sell your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist with order processing, payment processing, website hosting, customer service, and marketing. These providers are required to maintain the confidentiality of your information.
Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process (e.g., a subpoena or court order), or in response to requests from governmental authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner. We will notify you of such a transfer and provide you with the opportunity to opt out of certain uses of your data, if applicable.
Other Users: If you engage in any interactions or transactions on our website, certain personal information may be visible to other users (e.g., user profiles or transaction details).
4.Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us track usage patterns, remember preferences, and provide personalized content. You can control the use of cookies through your browser settings, but disabling cookies may limit some functionality on our website.
We may also use third-party analytics tools (e.g., Google Analytics) to help analyze usage data and improve the website’s performance.
5.Data Security
We take the protection of your personal information seriously and use industry-standard security measures to safeguard your data, including encryption, secure servers, and firewalls. However, no method of data transmission or storage can be guaranteed 100% secure, and while we strive to protect your information, we cannot ensure its absolute security.
6.Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal information. These rights may include:
Access to Your Information: You have the right to request a copy of the personal information we hold about you.
Correction of Information: If you believe any of your personal information is inaccurate or incomplete, you have the right to request corrections.
Deletion of Information: You may request the deletion of your personal data, subject to legal or contractual obligations.
Opt-Out of Marketing: You can opt out of receiving marketing emails or newsletters by clicking the unsubscribe link in our communications or by contacting us directly.
Object to Processing: You may object to our processing of your personal data in certain situations, such as when we rely on legitimate interests for processing.
To exercise these rights, please contact us using the details provided in the “Contact Us” section.
7.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Once the information is no longer needed, we will securely delete or anonymize it.
8.Third-Party Websites
Our website may contain links to external websites that are not operated or controlled by Sportivate Limited. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external websites before providing them with any personal information.
9.Children’s Privacy
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible.
10.Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we update the policy, we will revise the “Effective Date” at the top of this page. We encourage you to periodically review this page for the most current version of our Privacy Policy.
11.Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Sportivate Limited
12 Chequers Avenue, chartwell, Hamilton ,3210
Email: [email protected]
Phone: 02041616013
By using our website, purchasing our products, or interacting with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
This Privacy Policy is designed to comply with relevant data protection regulations, including the New Zealand Privacy Act 2020 and other applicable laws. You may wish to consult with legal professionals to ensure compliance with specific regulations.